Down Right Merchandise is a young and fast-growing promotional printing and fulfillment merchandise company. Our clientele ranges from bands/musicians, social media influencers, all the way to local breweries. We pride ourselves in the quality of our products as well as great customer support for our clients’ customer base. This is a job that will lead to opportunities for growth and development for the right candidates.

Production Assistant Position

Assist production manager with order entry, purchasing blanks for new orders, and any other production related needs.

Essential Duties and Responsibilities 

• Build and create new Purchase Orders in our inventory management system, Finale.
• Coordinate purchasing & delivery of blanks across all lines of production
• Demonstrates strong attention to detail while placing orders, ensuring all information is entered correctly and matches corresponding art files & print requests from Account Managers
• Ability to help plan PO delivery – whether directly to Down Right Merchandise’s warehouse facility in Methuen, MA or drop shipped to venues/facilities nationwide
• Some departmental crossover tasks assigned as needed 

Necessary Skills
• Strong attention to detail
• Ability to work be in the office Monday – Friday 9 AM – 5 PM
• Must work efficiently and be able to multitask, handling multiple projects simultaneously and knowing which to prioritize first.
• Great time management skills and the ability to succeed in a fast paced, deadline driven environment is essential.
• Responsible, dependable, and accountable.
• Exhibits effective communication skills.
• Not afraid to ask questions. Speaks up constructively when they perceive an issue.
• Works well independently and as part of a team.
• Be a positive member and representative of Down Right Merchandise in and outside of the office. 

Technical Knowledge & Skills:
• Proficient with email management.
• Comfortable using Google’s Office platform (Gmail, Sheets and Docs)
• Comfort using Slack for internal communication
• Comfort using Asana project management software
• Basic understanding and comfort with Mac OS 

Education and Experience:
• High school diploma or GED is required. Associates, or bachelor’s preferred
• Prior merchandise and retail production experience encouraged, but not required
• Link to resumé with references 

This is a full-time position with hourly rate commensurate with experience.

Down Right Merchandise is a young and fast growing promotional printing and fulfillment merchandise company. Our clientele range from bands and musicians to local breweries. We pride ourselves in the quality of our products as well as great customer support for our clients’ customer base. We are a growing company with a great future. The 1 to 3 year outlook will lead to opportunities for growth and development for the right candidates.

Creative Associate Position
Assist clients with either designing their vision from scratch or downloading their logos, to create production ready artwork in our Methuen based shop.

Essential Duties and Responsibilities
Create eye catching graphics and engaging designs for clients using Creative Suite.
Produce factory ready art files for pre-press and be able to adapt designs to fit production requirements.
Demonstrates strong customer service skills, with the ability to understand clients needs, production restraints, and make necessary adjustments on the fly.

Proof art to clients and make necessary edits. Responds quickly and respectfully with revisions and updates.
Some departmental crossover tasks assigned as needed.

Necessary Skills
Strong attention to detail and keen eye for design.
Must work efficiently and be able to multitask, handling multiple projects simultaneously and knowing which to prioritize first.
Great time management skills and the ability to succeed in a fast paced, deadline driven environment is essential.
Responsible, dependable, and accountable.
Exhibits effective communication skills.
Not afraid to ask questions. Speaks up constructively when he/she perceives there to be an issue.
Works well independently and as part of a team.
Be a positive member and representative of Down Right Merchandise in and outside of the office.

Technical Knowledge & Skills:
• Adobe Suite. Proficiency in Photoshop and Illustrator specifically essential.
• Proficient with email management.
• Comfortable using Google’s Office platform (Gmail, Sheets and Docs)
• Some experience with Web Development is a plus. (HTML, CSS, and Java)
• Mac OS

Education and Experience
· High school diploma or GED is required. Associates, or Bachelors preferred
· Prior design and customer service experience
· Link to Portfolio or uploaded artwork samples required for consideration.

This is a full time position with hourly rate commensurate with experience.

Down Right Merchandise is a young and fast-growing promotional printing and fulfillment merchandise company. Our clientele ranges from bands/musicians, social media influencers, all the way to local breweries. We pride ourselves in the quality of our products as well as great customer support for our clients’ customer base. This is a job that will lead to opportunities for growth and development for the right candidates.

Customer Service Representative Position

As a Customer Service Representative, you will be an integral part of the Down Right Merchandise team. Our primary customers are passionate music industry fans, you will be the connecting piece between them and our team.The Customer Service Representative will be responsible for responding to emails, managing customer service issues, occasionally answering the phone, and processing order updates for customers. You will work closely alongside the Customer Service Manager, who will assist you and help provide direction.The ideal candidate will need to possess a positive attitude and be customer satisfaction oriented, have strong communication skills, and enjoy talking to people daily. This is a great office based position for someone who likes working alongside other departments to resolve issues as a team.

Essential Duties and Responsibilities 

• Responding to Customer emails (Order inquiries/updates, Order edits, Order cancellations, Address changes, etc.)-

• Updating Orders in Shopify & Shipstation (Adding/Removing items, updating shipping addresses, processing order cancellations/refunds)

• Making sure all order edits transfer correctly to our inventory system (Working in Finale Inventory to be sure everything is updated correctly)- Sending mass email updates to customers regarding Manufacturing/Shipment delays (Handled primarily by the Customer Service Manager)

• Answering the office phone (Customers reaching out, occasional office operational calls)

• Emailing Customers to notify them about Out of Stock items & offer alternatives (Pre-Orders received w/ Shortages, Inventory processing errors, etc.)

• Emailing Customers to notify them about Invalid Shipping Addresses received (Reaching out prior to shipment to confirm Shipping Addresses when they are flagged as invalid)

• Processing Return/Exchange/Returned To Sender shipments received at the office (Contacting customers for reshipment options, processing refunds, processing exchanges)

• Collaborate with E-Commerce/Production/Inventory departments to resolve issues. (Open ability to work with others, maintaining Interdepartmental communication)

• Communicating with Customer Service Manager & Account Managers on commonly seen customer complaints/issues (Indicating repeat emails received regarding the same issue, working with all departments to resolve)

Necessary Skills
•Great computer skills

• Google Office Suite user: utilizing Google Sheets & Google Docs

• Excellent verbal and telephone skills* Strong problem-solving skills

• Attention to detail

• Excellent written and verbal communication skills

• Planning and organization skills

• Professionalism and integrity

• Teamwork and Results oriented

This is a full-time OR part-time position with hourly rate commensurate with experience.