Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@downrightmerch.com or start your return at http://www.downrightmerch.com/pages/return-center to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Please include a note requesting a new size or refund for the item(s) as well as have the ORDER NUMBER WRITTEN ON THE OUTSIDE OF THE PACKAGE. Failure to do so may delay processing time., then mail your return to the following address:
Down Right Merchandise, LLP
Attn: Returns
RMA #
55 Chase St, Floor 3
Methuen, MA 01844
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care/intimate goods (such as beauty products or underwear)
- Hazardous materials, flammable liquids, or gases
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A $3.00 restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please read our FAQ or contact us at: (978) 702-4487 or via email at support@downrightmerch.com or start your return at http://www.downrightmerch.com/pages/return-center