VIP Upgrade FAQ's
Do VIP tickets come with a GA ticket to the show?
Do VIP tickets come with a GA ticket to the show?
No. VIP tickets only admit you to the VIP event not the entire show. Please visit your local venue website for General Admittance Tickets.
Where are my VIP tickets?
Where are my VIP tickets?
There are no physical tickets for VIP. Your name will be on a will call list. Any form of picture ID will be taken or purchase confirmation email for verification.
I haven’t received my instruction email for the show in a couple days?!
I haven’t received my instruction email for the show in a couple days?!
Don’t worry, one is coming shortly. We usually don’t forget these kinds of things. If come the day of show and you still haven’t received your email, please contact us then.
I purchased a ticket for my son/daughter but would like to attend as well to chaperone. Do I need to purchase a VIP ticket?
I purchased a ticket for my son/daughter but would like to attend as well to chaperone. Do I need to purchase a VIP ticket?
Any parent/guardian of a minor (Under 18) may enter the VIP meet and greet without a VIP ticket. The venue will require you to have a General Admission ticket to enter.
I purchased a ticket for someone else and used my name when purchasing them.
I purchased a ticket for someone else and used my name when purchasing them.
No need to worry! As long as the recipient provides the VIP instructor the name it was purchased under and explain it was a gift they will understand. If you are highly concerned please email us here.
My show was postponed/cancelled due to weather or other serious conditions.
My show was postponed/cancelled due to weather or other serious conditions.
If your show has been rescheduled or cancelled, you may email us here to request a refund.
I’m unable to make it to the VIP event on time, can you reschedule or give me a refund?
I’m unable to make it to the VIP event on time, can you reschedule or give me a refund?
All tickets are sold with no refunds. The ONLY exception to this would be ifI the event is ENTIRELY CANCELLED. Unless that is the case, we are unable to refund or reschedule the event for you.
I haven’t received any of my VIP tickets or items in the mail and I ordered it a month ago?
I haven’t received any of my VIP tickets or items in the mail and I ordered it a month ago?
That’s because all your VIP items will be given to you the day of the show at the event.
Where are the photos I took with the band?
Where are the photos I took with the band?
Some bands will do photos in front of a step and repeat with a professional photographer. If that was the case for your show, please allow up to 7 business days to receive the photo link. These take time to edit and upload while on the road.
I do not see my question here. Can I contact you directly?
I do not see my question here. Can I contact you directly?
Yes! You can email us here, or give us a phone call during
business hours: Monday - Friday, 9:00 AM - 5:00 PM EST.
+1 (978) 702-4487